​ORDER STATUS

YOU WILL RECEIVE A SHIPPING CONFIRMATION EMAIL, CONTAINING A TRACKING NUMBER, ONCE YOUR ORDER LEAVES OUR DISTRIBUTION CENTER

FOR ADDITIONAL INQUIRIES ABOUT THE STATUS OF YOUR ORDER, PLEASE CONTACT US AT INFO@MAISONFORGETTABLE.COM

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ORDERS
WE ARE UNABLE TO COMBINE SEPARATE ORDERS INTO A SINGLE SHIPMENT

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PREORDER
FORGETTABLE COLLECTS PAYMENT FOR ALL ITEMS PURCHASED ON PREORDER AT THE TIME THE ORDER IS PLACED.
ONCE AN ORDER IS PLACED, YOU WILL RECEIVE AN ORDER CONFIRMATION EMAIL. 
PLEASE NOTE THAT ONCE AN ORDER IS PLACED IT CANNOT BE CANCELLED OR CHANGED. 
WE CANNOT CHANGE THE SHIPPING ADDRESS OR THE SHIPPING METHOD SELECTED.
WE ARE UNABLE TO PRICE MATCH OR MAKE PRICE ADJUSTMENTS.

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FINAL SALE
ALL SALES ARE FINAL.EXCHANGE IS POSSIBLE UPON AVAILABILITY, IF NOT YOU WILL RECEIVE A VOUCHER FOR THE AMOUNT PURCHASED.
THIS DOESN’T INCLUDE THE SHIPPING COST.

PLEASE NOTE THAT ONCE AN ORDER HAS BEEN PLACED IT CANNOT BE CANCELLED OR CHANGED. 

SALES TAX
APPLICABLE SALES TAX WILL BE CALCULATED DURING CHECKOUT BASED ON YOUR SHIPPING ADDRESS.

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INTERNATIONAL ORDERS - CUSTOMS FEES, IMPORT TAX & DUTIES
ALL INTERNATIONAL ORDERS (OUTSIDE OF BELGIUM) MAY BE SUBJECT TO SALES TAX, IMPORT DUTIES, AND CUSTOMS CHARGES AT THE RECEIVER’S EXPENSE. 

THIS RATE IS DETERMINED BY THE RECEIVING COUNTRY. PLEASE CONTACT YOUR LOCAL CUSTOMS FOR FURTHER INFORMATION.

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PAYMENT METHODS
FORGETTABLE ACCEPTS VISA, MASTERCARD, PAYPAL, MAESTRO, PLEASE NOTE ONLY ONE FORM OF PAYMENT METHOD MAY BE USED ON A SINGLE ORDER.

 

PAYMENT TROUBLESHOOTING
FOR THE SECURITY OF OUR SHOPPERS, WE HAVE FRAUD PROTECTIONS IN PLACE DURING OUR CHECKOUT PROCESS.  IF YOU ARE ATTEMPTING TO CHECKOUT

AND RECEIVE THE FOLLOWING ERROR MESSAGE "TRANSACTION CANNOT BE PROCESSED" PLEASE CONTACT YOUR BANK IN ORDER FOR THEM TO AUTHORIZE

THE TRANSACTION. 

 

CHARGING YOUR CARD
ONCE YOUR ORDER HAS BEEN PLACED, YOUR CARD IS CHARGED ACCORDING TO THE AMOUNT AND CURRENCY OF YOUR ORDER, INCLUDING ANY

APPLICABLE TAXES AND SHIPPING FEES.

REFUNDS FOR FULL ORDER OR ITEM CANCELLATIONS

IF WE NEED TO CANCEL YOUR ORDER DUE TO LACK OF PRODUCT AVAILABILITY, WE WILL NOTIFY YOU BY EMAIL AND WILL REFUND THE AMOUNT CHARGED

IMMEDIATELY. PLEASE NOTE THAT IT MAY TAKE UP TO 10 BUSINESS DAYS FOR THE FUNDS TO REFLECT BACK ON YOUR BANK STATEMENT.

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PAYMENT FOR PREORDERED ITEMS

WE COLLECT PAYMENT FOR ALL ITEMS PURCHASED ON PREORDER AT THE TIME YOU PLACE THE ORDER.  

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PERSONAL INFORMATION
ALL INFORMATION SHARED WITH FORGETTABLE WHEN PLACING AN ORDER IS CONFIDENTIAL. FOR ADDITIONAL INFORMATION PLEASE READ OUR PRIVACY POLICY.